SalesForce Success Trainer
Location: McLean, VA
Salary: Contract
This role is considered the “personal Salesforce fitness trainer” of our end users to make them successful in reaching their business goals by using the platform. This role will champion the use of Salesforce, be always training and “teaching our dogs new tricks” to make users highly productivity and to drive better customer experiences. Looking for someone with contagious passion for Salesforce, who knows how to use the Sales and/or Service Clouds extremely well, with excellent communications skills and training experience to deliver horizontal and process specific trainings and increase adoption.
Job Responsibilities:
Salary: Contract
This role is considered the “personal Salesforce fitness trainer” of our end users to make them successful in reaching their business goals by using the platform. This role will champion the use of Salesforce, be always training and “teaching our dogs new tricks” to make users highly productivity and to drive better customer experiences. Looking for someone with contagious passion for Salesforce, who knows how to use the Sales and/or Service Clouds extremely well, with excellent communications skills and training experience to deliver horizontal and process specific trainings and increase adoption.
Job Responsibilities:
- Ambassador of the CoE, change agent and champion of Salesforce to promote best practices that can transform and empower Client's businesses by using Salesforce.
- Deliver hands-on trainings on horizontal capabilities and Client's process specific use cases of Salesforce, delivered 1:1, cross-area trainings, short video recordings, learn & lunch trainings, onsite as well virtual.
- Produce training materials for end users, including quick reference guides, short video tutorials on “how to”, demo key existing functionality and heavily leverage Trailhead.
- Manage Chatter Support Group, to provide solutions to end users via this channel and ensure user needs are addressed timely and accurately.
- Secure training logistics such as venue/room availability, connectivity, and materials to deliver excellent customer experiences.
- Maintain training portal and content library by producing new trainings (recordings) on specific themes, tips and tricks and drives roll out of these materials using Salesforce.com.
- Track and measure effectiveness for trainings (attendance, feedback etc), including conducting post-training follow up with end-users and identify improvement areas. Apply key learnings to improve future programs.
- Help identify platform enhancements, best practices for governance and processes based on training feedback and gaps and share recommendations with CoE team.
- Support Success Manager with ad hoc requests for training received via the CoE Request Support and in the creation and communication of a monthly training plan/calendar.
- Develop “hero stories” with success cases from end users to demonstrate the value around how those customers are using SFDC.
WORLD NETWORKING SERVICES Recruitment without boundaries.
Makati City, Philippines
15F, Pacific Star Building,
Sen Gil Puyat Avenue Cor Makati Ave
Makati City, Philippines
+632-328-5800
makati@wonese.com
Mumbai, India
115, The Summit – Business Bay<
W.E.H. Metro Station
Off Andheri Kurla Road<
Andheri (E), Mumbai – 400069
+9122-2681-6000
mumbai@wonese.com
New York, USA
2050 Center Avenue, Suite 600
Fort Lee, NJ 07024
+1-201-242-5505
nyc@wonese.com
Toronto, CANADA
100 King Street West, Suite 5600
Toronto, ON M5X 1C9
+1-416-840-6373
toronto@wonese.com
WORLD NETWORKING SERVICES Recruitment without boundaries.
UNITED STATES
New York, USA
2050 Center Avenue, Suite 600
Fort Lee, NJ 07024
+1-201-242-5505
nyc@wonese.com
INDIA
Mumbai, India
312 Solitaire Corporate Park
Chakala, Andheri (East)
Mumbai - 400093
PH: +91 22 4905 4100
mumbai@wonese.com
PHILIPPINES
Makati City, Philippines
15F, Pacific Star Building,
Sen Gil Puyat Ave, Cor Makati Ave
+632-328-5800
manila@wonese.com
CANADA
Toronto, CANADA
1 Younge St, #1801, Toronto
ON M5E 1W7
+1-416-840-6373
toronto@wonese.com
New York, USA
2050 Center Avenue, Suite 600
Fort Lee, NJ 07024
+1-201-242-5505
nyc@wonese.com
Mumbai, India
312 Solitaire Corporate Park
Chakala, Andheri (East)
Mumbai - 400093
PH: +91 22 4905 4100
mumbai@wonese.com
Makati City, Philippines
15F, Pacific Star Building,
Sen Gil Puyat Ave, Cor Makati Ave
+632-328-5800
manila@wonese.com
Toronto, CANADA
1 Younge St, #1801, Toronto
ON M5E 1W7
+1-416-840-6373
toronto@wonese.com