Operations Head

Location: Taguig City, Metro Manila

Preferred Qualifications:
  • Monitors and oversee day-to-day performance of all Enterprise Document Solutions & Services (EDSS) projects provided.
  • Manages all Fuji Xerox personnel on Operations Team, including 3rd party staff distributed in different customer locations nationwide.
  • Manages incidents and problems, and escalates all issues not resolved within Operations Team.
  • Communicates with Client as the single point of contact.
  • Conducts customer satisfaction survey.
  • Coordinates all aspects of implementation.
  • Provides reporting to Client, and resolves deviations, errors and problems with reports.
  • Host monthly, quarterly, annual reviews.
  • Prepares and delivers Executive Review Presentations & Reporting.
  • Coordinate all Move, Add, Change, dispose (MACD) related work after MPS Optimisation has been completed.
  • Point of contact for all financial and billing queries from Client.
  • Industry of the company (if possible): BPO/Share Services
  • apply: Catherine.villas@wonese.com

WORLD NETWORKING SERVICES Recruitment without boundaries.

Makati City, Philippines

15F, Pacific Star Building,

Sen Gil Puyat Avenue Cor Makati Ave

Makati City, Philippines

+632-328-5800

makati@wonese.com

Mumbai, India

115, The Summit – Business Bay<

W.E.H. Metro Station

Off Andheri Kurla Road<

Andheri (E), Mumbai – 400069

+9122-2681-6000

mumbai@wonese.com

New York, USA

2050 Center Avenue, Suite 600

Fort Lee, NJ 07024

+1-201-242-5505

nyc@wonese.com

Toronto, CANADA

100 King Street West, Suite 5600

Toronto, ON M5X 1C9

+1-416-840-6373

toronto@wonese.com

WORLD NETWORKING SERVICES Recruitment without boundaries.

UNITED STATES
New York, USA

2050 Center Avenue, Suite 600

Fort Lee, NJ 07024

+1-201-242-5505

nyc@wonese.com


INDIA
Mumbai, India

312 Solitaire Corporate Park

Chakala, Andheri (East)

Mumbai - 400093

PH: +91 22 4905 4100

mumbai@wonese.com


PHILIPPINES
Makati City, Philippines

15F, Pacific Star Building,

Sen Gil Puyat Ave, Cor Makati Ave

+632-328-5800

manila@wonese.com


CANADA
Toronto, CANADA

1 Younge St, #1801, Toronto

ON M5E 1W7

+1-416-840-6373

toronto@wonese.com