Regional Training Manager

Location: McKinley, Taguig City
Salary: Open
Shift: Night Shift
Manage all aspects of training for a specific account, focusing on: regional performance management, people management, and developing & managing training framework. This role will closely work with program stakeholders (especially QA team) to drive training methodologies and provide regional insights into clear action for our growing global program for a high-impact, culture-oriented product.

Preferred Qualifications:
  • B.A. or B.S. (preferably with background in statistics, training, teaching or business operations).
  • At least 7 plus years of experience as a Training Manager and 4-5 yrs. of experience as trainer.
  • Domain and Industry Expertise: Background experience with call center services, data analysis, tech troubleshooting, social media / content moderation background.
  • Sound analytical skills and ability to deliver data-driven insights.
  • Prior experience with LMS, knowledgement management systems and training delivery.
  • Strong attention to detail and punctuality, organization and project timelines.
  • Crystal-clear written and verbal communication skills. You should be able to break down complex subjects into a clear, accessible language for different audiences.
  • Ability to work under pressure and handle speed bumps with a mature, level-headed approach.
  • Well-developed interest in contemporary / global issues and world events (i.e. you follow the news, discuss contemporary issues, and like to read the comments section in online articles).
  • Optional: Six Sigma Certification (Greenbelt preferred) or PMP certification.
  • Experience with Salesforce, Google Docs and Google Drive are highly preferred.

WORLD NETWORKING SERVICES Recruitment without boundaries.

Makati City, Philippines

15F, Pacific Star Building,

Sen Gil Puyat Avenue Cor Makati Ave

Makati City, Philippines

+632-328-5800

makati@wonese.com

Mumbai, India

115, The Summit – Business Bay<

W.E.H. Metro Station

Off Andheri Kurla Road<

Andheri (E), Mumbai – 400069

+9122-2681-6000

mumbai@wonese.com

New York, USA

2050 Center Avenue, Suite 600

Fort Lee, NJ 07024

+1-201-242-5505

nyc@wonese.com

Toronto, CANADA

100 King Street West, Suite 5600

Toronto, ON M5X 1C9

+1-416-840-6373

toronto@wonese.com

WORLD NETWORKING SERVICES Recruitment without boundaries.

UNITED STATES
New York, USA

2050 Center Avenue, Suite 600

Fort Lee, NJ 07024

+1-201-242-5505

nyc@wonese.com


INDIA
Mumbai, India

312 Solitaire Corporate Park

Chakala, Andheri (East)

Mumbai - 400093

PH: +91 22 4905 4100

mumbai@wonese.com


PHILIPPINES
Makati City, Philippines

15F, Pacific Star Building,

Sen Gil Puyat Ave, Cor Makati Ave

+632-328-5800

manila@wonese.com


CANADA
Toronto, CANADA

1 Younge St, #1801, Toronto

ON M5E 1W7

+1-416-840-6373

toronto@wonese.com